Bloans Handbags
At Bloans Handbags, we sell both customized made-to-order bags and non-custom retail bags. Because many of our products are personalized with printing, names, logos, event details, or other customer-specific requirements, our refund, return, and cancellation terms differ depending on the type of order.
By placing an order with Bloans Handbags through our website, WhatsApp, Instagram, direct messages, or any other official sales channel, you agree to this policy.
1. Product Categories
Bloans Handbags sells:
a. Customized / made-to-order products
These include printed bags, branded bags, personalized bags, event bags, and any order produced to a customer’s specification.
b. Non-custom retail products
These are ready-made items sold without personalization or custom printing.
2. Payment Terms
Website Orders
Orders placed through our website must be paid for in full before production or processing begins.
Orders Placed Through DMs or Direct Channels
Orders placed through WhatsApp, Instagram, or other direct channels require:
- 80% upfront payment before production begins, and
- 20% balance payment once production is completed and before dispatch or delivery.
3. When an Order Is Confirmed
An order is considered confirmed once the required payment has been received.
- For website orders, this means full payment.
- For orders placed through DMs or direct channels, this means the 80% upfront payment.
For customized orders, production will proceed based on the order details and artwork supplied or approved by the customer.
4. Artwork Approval and Customer Responsibility
For customized orders, Bloans Handbags may send a design proof, mockup, artwork preview, size reference, photo, or video for the customer’s review before production.
Once the customer approves the artwork or order details:
- the customer is responsible for confirming all spellings, names, dates, colors, quantities, phone numbers, logos, and other details;
- Bloans Handbags will not be responsible for any error that was approved by the customer;
- no refund, replacement, or remake will be granted for customer-approved mistakes.
Where customers provide wording or write-ups, our team may copy those details directly for production. It is therefore the customer’s responsibility to ensure that all supplied information is correct before approval.
5. Changes After Artwork Approval
Customers may request changes to approved artwork within 6 hours after approval, provided production has not started.
After 6 hours, or once production has started, no changes will be allowed.
6. Cancellation Policy
Before Production Starts
A customer may cancel a customized order before production starts. In such cases, Bloans Handbags will deduct a 5% administrative charge from the amount paid.
After Production Starts
Once production has started, no cancellation is allowed.
Express / Rush Orders
For express jobs requested on timelines shorter than our standard production timeline:
- production may start immediately;
- an additional 2% express charge applies on the main order value;
- no cancellation is allowed.
7. No Refund Situations for Customized Orders
Customized orders are not eligible for refund, return, or exchange in the following situations:
- change of mind;
- customer no longer needs the order;
- customer-approved spelling, wording, date, or design errors;
- express or rush orders;
- discounted or sale items;
- custom event bags with personalized printing;
- bulk orders already in production;
- dissatisfaction based on preference where the order was produced according to approved details.
8. When a Customized Order May Qualify for Remedy
Bloans Handbags may, after review, approve a remake, replacement, store credit, or refund where we are clearly responsible for the issue.
This may apply where:
- wrong quantity was supplied;
- wrong print was produced compared to the approved artwork;
- defective stitching is confirmed;
- wrong bag size was supplied compared to what was confirmed and promised;
- wrong bag color was supplied compared to what was confirmed and promised;
- the product was damaged in transit where delivery was arranged and handled by Bloans Handbags.
Our preferred remedy order is:
- Remake first
- Replacement
- Store credit
- Refund only where remake or replacement is not possible
Bloans Handbags reserves the right to determine the most appropriate remedy.
9. What Does Not Count as a Defect for Customized Orders
The following do not count as defects and do not qualify for refund, remake, replacement, or store credit:
- slight color differences between what appears on a screen and the final physical print;
- minor size or measurement tolerance;
- natural texture or material variation in jute, non-woven, fabric, or similar materials;
- cases where the actual item matches the stated measurements, but the customer later feels it looked bigger or smaller in pictures or videos.
To help customers make informed decisions, Bloans Handbags may provide measurements, videos, and visual references. Customers are strongly advised to use a measuring tape and confirm dimensions before placing or approving an order.
10. Delivery and Transit Responsibility
If Bloans Handbags arranges and handles delivery, we are responsible for transit damage only where the complaint is made within the required reporting period and the issue is verified.
If the customer arranges delivery independently, uses a third-party rider, dispatcher, transport service, or any delivery option not handled by Bloans Handbags, we are not liable for damage, delay, or loss that occurs after the goods leave our possession in good condition.
11. Reporting Issues for Customized Orders
Any issue relating to a customized order must be reported within 3 hours of delivery or pickup.
The complaint must include appropriate evidence, such as:
- clear photos,
- videos,
- order details,
- and any other information requested by Bloans Handbags.
Complaints made outside this period may be declined.
12. Non-Custom Retail Orders
For non-custom retail products, Bloans Handbags may approve an exchange, store credit, or refund depending on the case.
Our preferred remedy for retail items is:
- Exchange first
- Store credit
- Refund only where exchange is not possible
Retail items are only eligible where the issue is reported within the required time and the item meets return conditions.
13. Return Conditions for Non-Custom Retail Orders
A non-custom retail item must be:
- unused;
- unwashed;
- in its original condition;
- in its original packaging;
- with tags still attached, where applicable.
If the item has been used, washed, stained, altered, damaged by the customer, has missing tags, or has damaged packaging, it will not qualify for a refund, return, exchange, or store credit.
14. Non-Custom Retail Orders That May Qualify
A non-custom retail item may qualify for exchange, store credit, or refund where there is a verified issue such as:
- torn handle;
- broken stitching;
- broken zip;
- visible stain;
- wrong item sent;
- wrong color sent;
- wrong quantity sent;
- severe structural damage;
- damage confirmed to have occurred before delivery or while delivery was handled by Bloans Handbags.
15. What Does Not Count as a Defect for Retail Orders
The following do not count as valid defects for non-custom retail items:
- slight color difference from screen display;
- minor measurement tolerance;
- dissatisfaction with texture;
- customer expectation not matching the product description where the delivered product matches what was described;
- claims that the item is smaller or bigger than expected where measurements were already stated.
Customers are advised to read product descriptions carefully and contact us with any questions before placing an order.
16. No Return Situations for Retail Orders
Non-custom retail items are not eligible for refund, return, or exchange in the following situations:
- change of mind;
- the customer ordered the wrong item;
- the customer later says “I don’t like it again”;
- the item matches the product description but does not meet the customer’s personal expectation;
- the item has been used, damaged, washed, stained, or altered after delivery;
- the product was bought during a sale, discount, clearance, or promotion, except where exchange is specifically approved by Bloans Handbags.
17. Reporting Issues for Retail Orders
Any issue with a non-custom retail order must be reported within 24 hours of delivery or pickup.
The customer must provide:
- clear photos;
- an unboxing video where available;
- receipt, invoice, or order number;
- and any other evidence reasonably requested by Bloans Handbags.
Complaints made after 24 hours may be declined.
18. Sale, Discounted, and Promotional Retail Items
Items purchased during sales, discounts, clearance, or promotions are generally treated as exchange only, where Bloans Handbags approves the request.
They are not automatically eligible for refund.
19. Return Shipping
Where the issue is confirmed to be the fault of Bloans Handbags, we will bear the cost of return shipping where applicable.
Where the issue is the customer’s fault, the customer will bear the return shipping cost.
Where nothing is wrong with the product, no return or refund will be approved.
20. Refund Method and Processing Time
Any approved refund will be made only to the original payment method used for the order.
Approved refunds will be processed within 5 to 7 business days.
Bloans Handbags will not send refunds to an alternative account, wallet, or payment channel.
21. Partial Return Rule
If a customer buys multiple items and only one item is confirmed to be defective, only that defective item will qualify for return, exchange, store credit, remake, replacement, or refund where applicable. The rest of the order will not be affected.
22. Pickup Orders
Customers who choose pickup must collect their orders within 5 working days after receiving notice that the order is ready.
Where a pickup order is not collected within that period:
- pickup may be rescheduled twice;
- After that, storage fees may apply.
Bloans Handbags reserves the right to set reasonable handling terms for delayed pickups.
23. Inspection and Final Decision
All returned items are subject to inspection by Bloans Handbags before any exchange, store credit, remake, replacement, or refund is approved.
Bloans Handbags reserves the right to refuse any request that does not meet the conditions of this policy.
All final decisions on refunds, returns, exchanges, remakes, replacements, and store credits rest with Bloans Handbags.
24. Contact
For complaints or order issues, customers should contact Bloans Handbags through our official support channels with their order details and evidence within the applicable reporting timeline.
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